Quality Manager
Post by 13579 on Dec 7, 2007 1:21:47 PM CST
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Donaldson Company, Inc., is a leading worldwide provider of filtration systems and replacement parts. Founded in 1915, Donaldson is a technology-driven company committed to satisfying customer needs for filtration solutions through innovative research and development. Donaldson serves customers in the industrial and engine markets, including dust collection, power generation, specialty filtration, compressed air purification, off-road equipment, industrial compressors, heavy trucks and light vehicles.
Objective:
Plans, coordinates, and directs quality control program in a larger sized plant that manufacture’s fairly complex products or multiple product lines. This position is designed to ensure continuous production of products consistent with established standards.
Responsibilities include the following (other duties may be assigned as needed):
Leads the efforts toward the achievement and adherence to quality management systems such as ISO 9000 and QS 9000. Develops and approves policies and procedures to support these systems. Coordinates plant preparation for external customer and third party quality audits. Organizes and communicates corrective action plans resulting from audits. Provides work direction, leadership, and developmental opportunities for quality functions such as quality
engineering, product testing, receiving inspection, gauge control, in-process inspection, etc.
Investigates and adjusts customer complaints regarding quality. Communicates customer complaints to plant personnel. Responds to customer with documented cause and correction action taken. Leads the Material Review Board (MRB) efforts to determine the disposition of non-conforming materials. Establishes inspection and quality expectations for internal customers (i.e. production departments, purchasing, etc.). Audits production processes for achievement of quality expectations. Facilitates corrective action and process improvements based upon the audit results. Publishes accomplishments against plant quality operating goals. Plans, promotes, and organizes training activities related to product quality and reliability.
Qualifications:
Bachelor of Science degree in business administration, engineering or a relevant field is required. Master of Science or Business degree preferred. Seven to ten years of previous manufacturing / quality experience, including experience in a supervisory or managerial capacity, or an equivalent combination of education and experience.
Technical Competencies:
• Advanced technical knowledge in product design functions, manufacturing processes, inspection metrology and metallurgy, statistical methods and quality auditing.
• Understanding of quality management systems such as ISO 9000, QS 9000, etc.
• Administrative knowledge regarding budgeting, data collection, and capital equipment analysis.
Non-technical Competencies:
• Leadership (setting pace, decisiveness, change management, team development, ability to influence, organizational awareness).
• People development (assessment of others, feedback/coaching, delegation, motivating others, performance. mgmt., communicating expectations).
• Interpersonal skills (relationship building, teamwork, interpersonal insight, conflict resolution, customer orientation).
• Communication (verbal communication, persuasive impact, listening, written communication).
• Judgment and thinking (strategic thinking, original thinking, judgment and decision making, problem solving, awareness).
• Performance skills (accuracy with detail, planning and organizing, efficiency, business acumen).
• Personal characteristics (motivation/commitment, flexibility, assertiveness devel. orient, results orientation, resilience, quality orientation).
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